Molehill
Data deletion
If you have a Molehill account
- In the app, open Settings → Connections and disconnect a source to stop collection and schedule deletion of that source's data; or Settings → Account → Close account to delete everything.
- Or email privacy@molehillapp.com from your account email with the subject "Delete my data".
- Store, storefront and advertising data is deleted within 30 days; backups expire within 90 days; billing records are kept for 7 years as Estonian accounting law requires. We confirm by email when deletion is complete.
If you connected through Facebook or Instagram
Removing Molehill under Facebook Settings → Apps and websites, or removing the Molehill partner from your ad account in Business settings, revokes our access. Email privacy@molehillapp.com to have already-collected advertising data deleted; we respond within 30 days.
If you connected a Shopify store
Uninstalling the app triggers deletion automatically through Shopify's data-erasure request. Customer data requests and erasures sent through Shopify are honoured within the times Shopify requires.
If you connected a Google account or property
Remove the Molehill service account from your Google Analytics property (Admin → Property access management), or revoke Molehill under your Google account's third-party access. Already-collected data is deleted on request within 30 days.
If you are a customer of a store that uses Molehill
Contact the store; it is the controller of your data. We act on the store's instructions and support its response. If you cannot reach the store, email privacy@molehillapp.com with the store's name and we will help route the request.